person attending online course

Accessibility statement for Learn Ealing
This accessibility statement covers the web sites of Learn Ealing

This accessibility statement applies to
This website allows for accessible access by people to enable them to navigate and interact with the site using commonly available tools and features within HTML5 compatible browsers that are available upon desktop PCs, tablets and mobile phones.

This website is run by Learn Ealing. We want as many people as possible to be able to use this website. That means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is
We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • some of our online forms are difficult to navigate using just a keyboard
  • you cannot skip to the main content when using a screen reader

Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:


call 020 8825 5577

We’ll consider your request and get back to you in 3 days.

Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact our Support Desk on 020 8825 5577 or email

Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Contacting us by phone or visiting us in person
Find out how to contact us at

Technical information about this website’s accessibility

Learn Ealing is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-compliance with the accessibility regulations
The content listed below is non-accessible for the following reasons and are working to resolve issues that are within our control. The website is end of life and a new solution will be put in place by the end of March 2024.

On some pages there are no top-level headings. A top-level heading helps screen reader users and search engines to know the main topic of a page. This doesn’t meet WCAG 2 success criterion 1.3.1 Information and Relationships and 2.4.10 Section Headings.

When we publish new content, we’ll make sure our use of headings meets accessibility standards.

There are issues expanding menus that have been collpased (the “hamburger” menu) where they will expand and then collapse again.

Hovering on a drop-down menu will the mouse will keep that menu opened in drop-down regardless of actions on the keyboard.

Some images contain text, so people with dyslexia or using a screen reader will not be able to read the information. This doesn’t meet WCAG 2 success criterion 1.4.5 (Images of Text).

CAPTCHA codes use images containing numbers with generic “Alt Text”.

When we publish new content, we’ll make sure our use of images meets accessibility standards.

Some current PDFs are using older formating and will be amended in the near future.

Google Maps
Google Maps contain “touch target” links that have small text.

Cookie Preferences
Cookie Preference selection have poor or missing focus controls.

Disproportionate burden
We don’t categorise any of the accessibility issues on as a disproportionate burden to fix within the meaning of the regulations…

Content that’s not within the scope of the accessibility regulations
PDFs and other documents
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

What we’re doing to improve accessibility
We are planning to improve our website by doing the following:

  • Reviewing all images
  • Reviewing content
  • Reviewing display contrasts
  • Reviewing the design of the site

Preparation of this accessibility statement
This statement was prepared on 2 January 2024. It was last reviewed on 29 January 2024.

This website was last tested on 26 January 2024. The test was carried out by West March Systems Ltd using WAVE and AXE.

We used this approach to deciding on a sample of pages to test. All public accessible web pages were included within our test sample.